Frequently Asked Questions (FAQs)
What is the Meeting Point of the activities?
You can find the information regarding to the meeting point and the starting times in the details of each activity.
Is it necessary to print the voucher or receipt?
No. You can also show your reservation from your mobile phone, tablet or other digital devices.
Are the vehicles suitable for small children and disabled persons?
Yes. If you need a special type of transport, please let us know what you need when filling the form.
In which languages are the activities available?
Most of our activities are available on Spanish, English, Italian and French. We also offer activities in other languages on request, feel free to ask when you fill the Booking Form.
What happens if the weather is bad?
All our activities are carried out normally throughout the year regardless of the rain.
If we have to cancel the activities due to extreme conditions, we will offer you an alternative date or an immediate refund of the payment.
Is the payment safe?
We offer a 100% secure online payment system, avoiding fraud and unauthorized transactions. After filling a Booking Form from a tour, we will offer you a secure method of payment.
Can I make reservation for another person?
Yes, it’s possible.
Is it possible to pay at the end of the activity?
All our activities must be paid before the activity is carried out.
Is it possible to change the date or time of my booking? Are there any additional costs?
To change a date of a reservation or make a cancellation, please contact our customer service team. Changes and cancellations do not imply any charge as long as the request is received by our attention department and if you have considered the conditions of cancellation of each activity.
In case you have a question which isn’t listed here, don’t hesitate to contact us.