Who is The Magic of Seville?(please read also the LEGAL NOTICE ) We are embassadors of our land, this is professional local tour guides passionate about Seville and Andalusia. Guides have been handpicked by Francesco in person, speak great English, are fully licensed and entitled to skip lines, very knowledgeable, fun and experienced.
Do we offer group tours?No. If you wish to join a small group tour with quality, please visit this external company: you will love their guided visit in Seville. They guide in English, French, Italian and Spanish. Do we offer tours in German? We suggest to hire perfect German speaking guide Simone Heller.
Business hoursWe DO NOT provide 24/7 customer service. We strive to answer our email within 24 hours (except weekends): it is the fastest way to reach us. Our company phone can only be answered by Francesco, the owner of TheMagicOfSeville.
Do we cancel tours?We DO NOT cancel tours. We carry tour rain or shine.
External servicesOccasionally we may need to refer you to an external company if we are not able to provide a tour for you. If so, you’d be dealing directly with them and their guides fees and you’d be paying them directly according to their own conditions.
Do we offer tours in German?Wir möchten vorschlagen, Sevilla mit Simone Heller zu besuchen: Private Stadtführungen für Einzelreisende, Familien und Gruppen. Bereichern Sie Ihr Wissen um Kultur und Geschichte dieser Jahrtausend alten Stadt und entdecken Sie die Denkmäler des Unesco-Weltkulturerbes.
Who will join my tour?
All our tours are private, for your party alone. You are NOT part of a larger group and no strangers will be joining your tour. However, if you wish to share the tour cost with other people you can organize your own “private group” using popular travel sites such as the Tripadvisor Forums or Cruisecritic. It's your choice, for we don’t arrange such groups.We also work for solo travellers, however note that our fees are per tour, not per person: a solo traveller must still pay for the full tour amount, or find someone to share costs – we cannot help you finding tour mates nor add you to one of our existing groups.
On tour duration, tour start, meeting place, cruiseBasic city tour takes upto 4 hours. Basic daytrip about 8 hours. Please check our fees. Tour start time: any time between 8:30AM (summer) and 10AM (winter) works fine for morning and full day tours (although some day trips out of town might require an earlier start). Afternoon tours may start between 2:00PM and 4:00PM but we suggest not to start tour in the afternoon during Andalusian summer (may be too hot). Evening tapas tours start at 7:30 PM or 8:00PM to match the locals bars and restaurants opening hours. Lunch tapat tour may start 1:00PM. The meeting and ending point is to be agreed with the client upon reservation, in order to be able to offer a custom service. Our fees include pick-up/drop-off points anywhere within the city limits: your hotel or address in town will often work as meeting point, but you can also choose to join us in front of a site that is more convenient for our itinerary. We can finish back to your hotel/apartment, or in some restaurant, or in the last site we visite. Whatever is more convenient for you! Pick-up/Drop-off in suburbs are NOT included: fees apply and they will be calculated depending on the location where you need to be picked up. Cruise pier terminal: pick-up/drop-off is included on chauffeured city tours if needed. If you are a cruise passenger booking a walking tour, we’ll set up a meeting point by the terminal gate. We are aware that cruise passengers are usually required to be back on board no later than 1 hour before departure, so we’ll never schedule a tour with you that ends too late. Airport and/or airport hotel pick-up/drop-off is not included in the standard fees. The transfer to/from the airport into the city center takes around 20 min. If you are staying outside Seville and you need us to fetch you there, show you around and take you back to your accommodation town, we’ll have to charge extra hours to cover the traveling time and expenses. Each case will be specifically budgeted depending on distance and duration of the service.
Tickets to sites and monuments, skip the linesEntrance fees are not included. We are entitled to skip lines in most museums and monuments: You will be taken to the groups entrance, buy the tickets and go in right away. However, sometimes the groups gate of Seville Royal palace and Saint Mary Cathedral is busy with lines made of tourguides (!) so we suggest to prepay admissions online OR let us buy them for you. No lines at the rest of the sites. A site that always requires online ticket purchase is Alhambra of Granada.
Walking issues, gift shopsWalking distances depends a lot on each itinerary: check the tour description for details and please consider that walking issues and use of wheelchair can force us to reduce a bit the itinerary. Note that you are booking a tour guide service for a certain number of hours, not an itinerary to be completed no matter what: if you or someone in the party slows down the pace of the group upto the point that there is no time to see everything in the plan, the service still has to finish at the agreed tour ending time and you will not be entitled to any sort of compensation. Please consider booking extra time if you feel your pace is slower than the average healthy visitor. We don’t plan for gift-shop stops during our tours (we encourage you to shop after the tour is over), nevertheless it’s usually easy to improvise a short stop at one gift-shop at some point. Please note that too many stops or too long ones will definitely affect the pace and timing of the itinerary, causing your guide to speed up or to shorten the itinerary.
Your lunch (for city tours and day trips) and tapas (on food tours) are NOT included.
During long tours, the client can chose if they want to stop for lunch at some point, or if they’d rather keep touring for the whole time. In 7 to 8h-tours, a stop for lunch will be scheduled around the middle of the day, lunch time still counting as touring time (not as a break).
Our goal is to TAILOR the perfect tour for you, not to take you on a template itinerary that is the same for everyone, but might not be a match for you.
Since food is not included in our tours, that allows us to cater for special needs but that might not always be easy: please notify in advance if you or anyone in your party has special dietary needs, so we can plan in advance.
Our area has not Kosher restaurant, while it's easy to eat vegetarian and gluten free. A few good Halal restaurants may be found.